OpenSea Customer Service Migrating from Discord to Metalink

OpenSea will no longer provide customer support via Discord, it migrated to Metalink to better secure the community. 

The non-fungible token (NFT) platform, OpenSea, launched a server on Metalink last Tuesday to provide verified collection owners with a direct line of communication for support, feedback, and updates to more adequately protect its community.

Metalink is an NFT community collaboration software that allows users to see the value of their collections and keep track of their linked real-time transaction stream. Furthermore, Metalink channels are token-gated, which means that access to the material requires confirmation of ownership of an NFT or social token.

The platform is switching after fraudsters impersonated support members on its Discord page, according to OpenSea. @seanbonner, a crypto and NFT enthusiast, writes:

"[It happens like this,] People go to the OpenSea Discord and post their support tickets. Meanwhile, attackers monitor these channels and then contact people [via DMs] posing as OpenSea support, armed with info about their support claim [to conduct scams]."

Stevey Tromberg, OpenSea's head of community, wrote to the Metalink community saying:

"Our goal is to create a direct channel for you to interact with OpenSea to get support, offer feedback, receive updates and share any other information that will help us better serve you. We will have dedicated community support staff from OpenSea spending a few hours a day in Metalink. All of whom will be marked as verified OpenSea staff [throughout the Metalink platform]."

Tromberg stated that the onboarding process would start slowly, with Cryptopunks owners first, followed by Bored Apes, World of Women, and others. "Without message requests, the ability to see who owns which NFTs, or seamless verification, it's difficult to feel safe on other chat platforms," he said.

A large number of blockchain projects have migrated to social platforms like Discord in order to better engage with their increasing populations. However, there has been an inflow of scammers who have used clever tactics to steal funds from crypto enthusiasts.